IT’S ALL ABOUT THE PATIENT
Learn to improve the patient experience, reduce costs and build better leaders within the healthcare landscape. See how the principles of Six Sigma and differentiation permeate throughout healthcare. This course is an introduction to the healthcare sector, with a focus on comprehending the core concepts of service delivery, payment and insurance, and various business models within the healthcare sector. You will explore the concept of defining quality in patient care and examine ways to enhance the patient experience balancing process improvement against the need to streamline costs in the sector.
SAVING MONEY, SAVING LIVES
There is a cost to saving lives. Deciding where to invest in technology is critical, whether you are choosing between technology to protect patient records or technology that will save more lives. Business leaders need to stay ahead of the game and balance the risks associated with these costly decisions. You will explore the role of information technology in the success of the delivery system and other important healthcare processes and understand what it means to manage information technology to accomplish delivery system objectives.
LEADING THROUGH THE BUREAUCRACY IN HEALTHCARE
Healthcare is complex and bureaucratic. Leaders find ways to navigate through the bureaucracy and use it to their advantage. You will explore various regulatory agencies, policies, and guidelines and identify ways to maneuver through the healthcare industry and drive results. You will learn about the impact of the Affordable Care Act and attempts to reform the U.S. healthcare system from both a federal and state perspective. This course reviews various laws governing healthcare institutions and dilemmas faced by managers in the industry.