Winning Voices: Tom Marshall, Practice Development Manager at Johns Hopkins Medical Imaging

Winning Voices: Tom Marshall, Practice Development Manager at Johns Hopkins Medical Imaging

Each week, JWMI profiles students and alumni in its new featured series “Winning Voices.” Learn about our diverse community and what sets our program apart from those who have experienced it. For more great “Winning Voices” content, click here.

Tom Marshall
Practice Development Manager
Johns Hopkins Medical Imaging

Tell us a little bit about your company

I manage and direct all practice development efforts for four outpatient radiology centers. In 2018, our team visited nearly 6,000 medical offices and participated in 30+ events. Our primary objective is to connect and market radiology services to both referring medical professionals and patients.

How has the JWMI curriculum helped you in your career?

I’ve had numerous wins and raises since starting the JWMI program and attribute them to the application of the Jack Welch MBA curriculum:

  • My manager selected me to participate in the Johns Hopkins Future Leaders program. I completed the nine-month program in June 2016.
  • In January 2016, I received a promotion to Imaging Development Administrator.
  • In January 2017, I received a promotion to Practice Development Manager.

Over the past three years, I went from managing one person to managing four people. I learned, from a hiring standpoint, how to put a team together, how to evaluate that team, and most importantly how to keep that team engaged and performing successfully towards a goal.


Why were you looking to get an MBA?

Simply put, I did not want a decision such as NOT pursuing my MBA to be a barrier as I looked to grow in my career. But, what I got out of the MBA was so much more than a credential on my resume. I do not doubt that the leadership skills I learned from the Jack Welch MBA program will guide me throughout life whether in professional or personal situations.


Did you find the curriculum was immediately applicable?

One learned practice I was able to apply was the guiding coalition tactic when creating change.

At Johns Hopkins, if you’re the referring provider and you want to speak to the reading radiologist, there is no clear-cut communication process. Navigating the sea of phone numbers and paths to get someone on the phone can be frustrating.

Johns Hopkins Radiology executives and site directors, I helped to launch the “Reach Your Radiologist” program to eliminate the frustrating experience. The program’s efficiency puts a process and system in place that enables radiologists to prepare for the provider’s questions, allows them to bring up case notes quickly, and most importantly respond promptly.

Looking back at what you thought about an online program when you first embarked, has your overall impression changed now? Did it meet your expectations, via DQ boards, EOP Videos, Jack Calls, faculty, etc.?

I was very nervous about going back to school mainly because an exclusively online format was new to me. How would I interact with students? How would I talk to the professors?

But, what I found was there was no reason to be nervous. The program replicates how projects in the “real-world” come together. Projects have a coordinator (JWMI Professor), there are deadlines (weekly JWMI deadlines), there are weekly tasks (JWMI DQs) and then the final piece of the project (JWMI assignments). There are endless resources, both internal and external, to utilize and leverage for each deadline, task or assignment, including professors who frequently make themselves available day or night. I was surprised that online learning was more effective for me than the traditional program that I was accustomed to in my undergraduate studies.

What’s been your most rewarding experience in the program?

There were two experiences I found most rewarding:

  • The Group Project in Organizational Change & Culture: I enjoyed working together as a team to complete our assignment. My group and I had weekly calls throughout the course, and it gave us an opportunity to connect outside the online DQs. I was able to build friendships that lasted not only through the course but throughout the program and beyond. It was nice to have moral support from someone in the program as well.
  • Jack Video Calls: The opportunity to speak with Jack on the quarterly video call was something I could never have imagined. His passion and engagement during our discussion made the experience even more rewarding. He was not only interested in my career track, but every other person’s career track that was on the call as well. It is quite apparent that he has a love for people. He is genuine, candid, and passionate about all that he embarks on, something that is evident on the call as you speak with him and as you progress through the MBA program. He helped to build the curriculum—it is quintessentially Jack Welch, and it is proven to work.

How did you navigate job, family, and work?  What strategies did you implement to get it done?

Everyone’s MBA journey is different. For me, I started the program with a nine-month-old and finished the program with a four-year-old, two-year-old, and another on the way in May 2019. On the surface, there was not a lot of time, but the support system I had with my family was incredible. There are 24 hours in a day, and I was using most of them. Burning the midnight oil was challenging, but knowing I had my wife’s support made it possible.

The primary strategy I implemented was to formulate a timeline to get it done. Planning out the days and weeks when assignments were due and crossing referencing those times with my professional and personal schedules is a must to ensure there is enough time allotted for the week. Also, communicating my plan with wife and family was important, so everyone knew what to expect. There are no surprises with this program which is incredible from a planning perspective. The syllabus provides a 10-week outline you can use to set up your successful journey and execute to win.

Please share any advice for new students embarking on the MBA journey.

As my parents always told me “If it were easy, everyone would do it.”

Getting your MBA is not easy, it is not glamorous, but you are investing in yourself to round out your skills and improve your lifestyle for you and your family.

My best advice:  Don’t delay. Get started NOW!!!!

Connect with Tom Marshall on Linkedin


For more information on the Jack Welch Management Institute visit us.

Leave a Reply