Each week, JWMI profiles students and alumni in its new featured series “Winning Voices.” Learn about our diverse community and what sets our program apart from those who have experienced it. For more great “Winning Voices” content, click here.
Dylan Dsouza
Head of Compliance Assurance – MET & Risk and Fraud – UAE
Travelex
Program/Concentration: Jack Welch MBA
PLEASE SHARE MORE ABOUT YOUR PROFESSIONAL ROLE AND RESPONSIBLITIES.:
I am the head of compliance assurance at Travelex, managing a team of operation coordinators across the Middle East and Turkey region. I am responsible for conducting Compliance Assurance Reports (CAR), identifying potential risks in compliance, security, procedural, and business standard breaches. In addition, I also manage, maintain, and develop Standard Operating Procedure (SOP) documents for all matters relating to frontline retail processes.
HOW DID YOU NAVIGATE JOB, FAMILY, AND WORK? WHAT STRATEGIES DID YOU IMPLEMENT TO GET IT DONE?:
Every start of the week, I planned to block daily dedicated time of 45 minutes to read through the lecture notes and complete the DQs. When it came to assignment weeks, I dedicated a couple of days in the week to submit it. Blocking dedicated time and having the discipline to stick to it helped me navigate my job, family, and work.
IN JUST A FEW WORDS, DESCRIBE WHAT “LEADERSHIP” MEANS TO YOU.:
Leadership means inspiring others to work together toward a common goal and encouraging and enabling employees to do their best work. I understand my strengths and weaknesses and those of my team, then leverage individual strengths to compensate for weaknesses and overcome challenges in building a winning team.
PLEASE SHARE ANY ADVICE FOR NEW STUDENTS EMBARKING ON THE MBA JOURNEY.:
The most important advice that I would like to give an incoming JWMI student is to plan your study time daily. For me, 45 minutes daily worked. Do not wait until the last minute to submit your assignments—plan in advance. Use your communications coach effectively in the initial subject. It will be your foundation for practical writing skills throughout the course. And lastly, you will come across classmates from all walks of life with tons of experience. Use the DQ posts to share and learn knowledge effectively. Trust me; this learning is priceless.
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